Frequently Asked Questions

In an effort to provide the most effective and individualized care to patients, we are out-of-network with all health plans. This "no insurance" model allows us to provide 55 minutes of one-on-one care to each patient. It gives us the freedom to do what is best for each patient rather than what insurance dictates we must do in order to keep getting coverage. 

If you have out-of-network benefits, a copy of your bill (called a superbill) will be provided to you upon request. You can then submit this superbill to your health plan for reimbursement for the services your health plan covers.* By reaching out to your insurance provider directly, they should be able to give you instructions on how to do this. 

*This applies to commercial health plans only. Medicare clients are not eligible to submit a bill for out-of-network benefits.

Forms of payment accepted include Visa, Visa Debit, MasterCard, Debit Mastercard, American Express, Discover, Diners Club, UnionPay, Apple Pay, and Google Pay. Payments from HSA, HRA, and FSA accounts are also accepted for medically necessary services. 

Payment is expected at time of service. A Good Faith Estimate is available upon request. The cost per session is also located on the 'Services' and 'Book Now' pages of the OutRun Physical Therapy website.

In the state of Georgia, you can be seen by a physical therapist for 8 visits or 21 days (whichever comes first) without a referral from a physician. Once either of these qualifiers are met, you must then obtain a physician referral.

To prevent any gaps in coverage, at OutRun we ask that you acquire this physician referral prior to being seen, which is generally easy to obtain.

Referrals/prescriptions can be faxed to (404) 882-3151.

Your appointment time is reserved just for you. As such, we ask that all patients give 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice or who miss their appointment will be assessed a $50 late cancellation/no show fee. We reserve the right to waive this policy at our sole discretion.

Dry needling can be a useful tool for targeting myofascial trigger points, though it is invasive and must be performed by a licensed physical therapist. There are many other ways a physical therapist can target trigger points, reduce pain, and improve range of motion that are non-invasive and which patients can learn to do at home. At OutRun, our goal is to empower patients to take charge of their recovery by giving them the tools they need to manage their symptoms and prevent future injury on their own. For this reason, we choose to utilize these other non-invasive methods at our disposal to accomplish the same goal. 

Should a patient want dry needling, or should a case arise where dry needling is indicated, we will help you find a physical therapist who can perform these services for you.

First and foremost, you should wear something you are comfortable in that does not restrict your movement. Athletic clothing such as a t-shirt or tank top with shorts, leggings, or joggers is recommended.

If you are coming in for a running related injury, please wear either shorts or leggings as well as your usual running shoes so we can accurately assess your lower extremity movement. 

If you are wearing loose fitting shorts, please be mindful that you are wearing appropriate undergarments.

We offer validated parking in the West Court Square garage. 

Enter 140 Swanton Way into your GPS. It will look like you are driving into the MARTA Bus station, but this is correct! Pull into the garage through either lane by taking a ticket and park anywhere in the garage. Follow the signs to Clarity Fitness until you reach the big blue front door and we will meet you there. 

*During the day, you can walk through the two sets of glass doors. After hours, you will have to walk around the perimeter of the building.